Refund policy

ORDER CHANGES OR CANCELLATION

All orders can be canceled until they are shipped.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours of placing the order at hello@wizkidzlearning.com.

Once the packaging and shipping process has started, your order can no longer be canceled.

If you fail to request a cancellation within the specified time frame, and later decide not to keep your item(s), you will be responsible for the return shipping cost.
We will only accept returns for items that are in their original, unused condition.

REPLACEMENT POLICY

We will send a replacement only if:

  • You received a defective product or one that was damaged during shipping.

  • There is a missing item in your order upon receipt.

All replacement requests must include photo and/or video evidence.

The following circumstances are not eligible for replacement:

  • Customer-caused damage: Products damaged after receipt are not covered by our replacement policy.

  • Examples: Rips or tears from opening the WizKidz flashcard box or damage to individual cards caused by mishandling.

  • Discarded items: If the customer cannot provide original or clear proof (photos/videos) of the defective unit, the warranty claim will not be honored.

REFUND POLICY

We offer a 100% Money-Back Guarantee on all products that are defective or damaged during shipping.
Simply contact us and we will provide a return address and issue either a replacement or refund — whichever you prefer.

Return shipping costs:

Customers are responsible for paying return shipping costs if:

  • The item is not defective but you decide not to keep it.

  • The item must be in original, unopened condition to qualify for a return.

  • All return requests require photo and/or video evidence before approval.

The following situations are NOT eligible for refunds:

1. Customer-related issues:

  • Incorrect or incomplete address resulting in lost or undelivered packages.

  • Any order not received due to reasons within the customer's control.

2. External circumstances beyond our control:

  • Weather conditions: Natural disasters, storms, or severe weather.

  • Customs clearance delays for international orders.

  • Carrier issues: Technical errors, transportation breakdowns, or operational delays.

  • Public holidays: National or regional holidays affecting delivery schedules.

  • Global events: Pandemics, strikes, or geopolitical disruptions.

  • Peak seasons: Delays during high-demand periods like holiday seasons.

  • Unexpected events: Accidents, emergencies, or road closures.

  • Carrier strikes: Labor strikes impacting normal operations.

Note: Shipping fees paid at checkout are non-refundable.
This applies when the customer decides to return an item that was correctly delivered.

Customer-Caused Damages

If the product is damaged due to customer handling or misuse, we cannot offer a refund.

REFUND REQUEST TIME FRAME

You can submit refund requests within 15 days after the guaranteed delivery period (45 days) has expired.
To initiate a request, please contact us via the Contact Us page or email hello@wizkidzlearning.com.

IMPORTANT NOTE

We cannot issue refunds unless you have first contacted our customer care team and received a return authorization and return address.
Unauthorized returns will not be processed.

Our support team may request photo or video documentation to properly assess any claim related to replacements or refunds.


WizKidz Support Team